CX is a journey.

When it comes to evaluating how a customer engages with your business, there are a lot of moving parts. When you break the journey into digestible segments, the result is a happy and long-term consumer.

The Adviserists approach customer experience first through analytics. Knowing the customer journey and zeroing in on important touchpoints can help fine-tune their experience. Paying close attention to data is a way to develop a strategy for revenue. Customer behavior data will help drive better customer interactions and we can help lead you to a clear plan.

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People in Meeting Room

Chemistry & Teamwork is everything.

The Adviserists have successfully led consumers on their journey to becoming loyal customers for brands by hiring, onboarding, training, and retaining the right staff members for companies, including remotely via electronic training.

We specialize in recruiting, interviewing, staff retention, and reward and recognition. Exemplary staff members are paramount to help your customer’s overall experience with your brand.

Know the experience first-hand.

Another smart way to monitor the customer experience is through mystery shopping. Mystery shopping helps discover, tailor, and implement proven strategies that provide critical information about customer experiences while interacting with people and products.

We partner with clients to evaluate, benchmark, and set goals through mystery shopping by providing a guest’s view of how your company manages customer care. Mystery shoppers then report on the customer experience, providing tangible information from which to reassess training and services.

Our approach is designed to isolate the key behaviors that drive customer delight and show our clients how to leverage this information to increase customer loyalty and profitability.

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Scott Lasker


Event Management

Guest Experience


Venue Operations & Logistics

James Swanson

Fan Experience

Customer Service

Membership Engagement

Diversity and Inclusion

Training Development

Rick Mears

Sports & Entertainment

Customer Experience

Employee Training

Service Culture

Grass & Plant Care

Jim Smith

Founder Adviserists & Service Scouts

Mystery Shopping


Customer Experience

Private Investigations

Rosnee Joshi

People Management

Safety and Security

Crowd Management



Bill Galante

VP Guest Experience & VIP Services

Venue Management


Event Management



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