Rick Mears

bulb icon

Rick Mears is the current Chief Business Development Officer for BioSaphe in Provo, Utah. A sports turf biotechnology company.

Rick recently retired as Vice President, Guest Services of the San Francisco Giants Major League Baseball organization based at Oracle Park in San Francisco. Rick held this position for 20 years and 21 Major League Baseball seasons.

During Rick’s tenure, the service culture at then AT&T Park was legendary throughout the sports and entertainment industry. Rick trained nearly 2,000 event staff each year in customer service kindness and led the effort for organizational accountability for service kindness. Fellow Giants front-office executives and industry peers refer to Rick as a never wavering evangelist for organizational service excellence.

Prior to his tenure with the Giants Rick served the San Jose Sharks National Hockey League team and the event staff at the San Jose Arena as Director of Guest Services.

During his time with the Sharks, San Jose Arena earned national recognition for leading the finest customer service experience in the National Hockey League.

In the early 1990s Rick served as General Manager of Recreation Hall and Recreation Swimming Pool at the University of California, Davis. There he led a high-performing group of university students in the operation of a very busy 9,000 seat arena and campus recreation facility.

Rick Mears is a highly respected and sought after public speaker and trainer for achieving customer service excellence in business. He is a regular guest lecturer at NYU, Cal Berkeley, UC Davis, Sierra Nevada College, and the University of Montana.

Sports & Entertainment

Customer Experience

Employee Training

Service Culture

Grass & Plant Care