Jim Smith

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Jim Smith, former grocery executive, business operations and customer care expert, founded Adviserists.com and Service Scouts.com. He is currently managing the businesses as President and is a licensed Private Investigator #2604.

Since 1996, ServiceScouts.com is the nation’s premiere mystery shopping and service improvement consulting company. Service Scouts partners with clients to help discover, tailor and implement proven strategies that provide critical information about customer experiences while interacting with people and products. Providing a client’s view of how your company manages Customer Care. Their reporting on their experience provides the tangible information from which to reassess the training and services.

Jim also served as an elected official and community servant: Chair for the Incline Village General Improvement District; and Chair of Red, White & Tahoe Blue, a 501 C-3 Non-Profit. 

Founder Adviserists & Service Scouts

Mystery Shopping


Customer Experience

Private Investigations