Jim Mannino

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Jim Mannino is a driven, dedicated and passionate executive with nearly 25 years experience in the sports and entertainment industry. Most recently, Manino served as the Vice President of Ticket Office Operations for the NHL Tampa Bay Lightning, the AFL Tampa Bay Storm, the 20,000-seat Amalie Arena and the 10,000-seat Yuengling Center. In that role Manino was responsible for all areas of ticket office functions including, but not limited to operations, management, sales, legal, compliance, etc.

In addition, Mannino led efforts in various technology-related advancements to create better efficiencies, minimize expenses while also improving the guest experience. Mannino played an integral role in the development and implementation of the team app, the arena app, virtual venue and mobile ticketing. Mannino was also the primary liaison with Ticketmaster and led efforts in its contract negotiations.

During his 20-year tenure at the Tampa Bay Lightning and Amalie Arena, Mannino led ticket office operation efforts for two Stanley Cup Finals, ten NHL Playoff runs, two NHL All Star Games, the 2012 Republican National Convention, 14 NCAA Playoff and Championship events and several hundred sold out concerts and family shows.

Mannino played a vital role in the leadership, management and development of many full-time and part-time staff members who continuously exceeded all customer service metrics. Achievements and efforts were recognized when the Tampa Bay Lightning was awarded the #1 Ultimate Sports Franchise by ESPN in 2016 beating out 122 teams across the four major sports leagues. Amalie Arena has received many awards and accolades and is consistently ranked in the top 10 in various industry-related rankings as well.

Prior to his time with the Lightning, Mannino worked for the NFL Tampa Bay Buccaneers, MLB Tampa Bay Rays and the Straz Center for the Performing Arts. Jim attended the University of Florida and currently resides in Tampa, FL.

Ticket Operations

Sales

Customer Experience

Staff Development

Venue Management